The
following Terms and Conditions do not affect your statutory rights
as a consumer. Please read the following carefully and in full.
Business Trading Details and Customer Relations
Fresh Cube Ltd are owners of
http://www.iskins.co.uk and all services offered within this
website. The organisation is internet based and ALL
tangible goods are delivered via
post. Fresh Cube's registered place of business is as follow:
Fresh
Cube Ltd,
Ground Floor Offices,
23, High Path Road,
Merrow, Guildford,
Surrey, GU1 2QG,
ENGLAND.
COMPANY NUMBER: 5919608
VAT NUMBER: 885945555
All written
communications should be sent to the above address. Please note that
we can only sell our products via email and do not have the facility
to sell goods from the above address.
All customer service
related emails should be addressed to
custmerservices@iSkins.co.uk. Fresh Cube aim to respond to all
emails within two working days. All complaints should be directed to
custmerservices@iSkins.co.uk.
Please be aware of the following terms used below refer to:
WE / US / THE
BUSINESS - Fresh Cube and / or
http://www.iskins.co.uk
YOU / THE
CUSTOMER - The named or intended person who has purchased /
wishes to purchase any product(s) or service(s) from Fresh Cube.
PRODUCTS -
All tangible goods. iPod accessories.
SERVICES -
All intangible goods. Wireless networking, web design and
advertising.
PROCESS - The required product being sent out via post by
Fresh Cube and the
recipient being in receipt of the good. This does not apply to
pre-ordering or special orders.
Terms and Conditions of Sale For Products
The Terms and Conditions set out
below apply to all transactions carried out by Fresh Cube via
http://www.iskins.co.uk.
Please ensure that you have read these carefully before placing an
order. By placing an order through Fresh Cube you are accepting our
Terms and Conditions in an implied way. Fresh Cube reserve the right
to alter the Terms and Conditions stated below at anytime and with
no prior notice to the customer.
Purchase and Delivery
All customers must be at least 18
years or older and resident within the European Union.
All products will be sold
for the amount stated on
http://www.iskins.co.uk
at the time of purchase and is the final price excluding Postage and
Packaging costs.
Fresh Cube aims to process all orders
within 5 working
days after an order has been placed. However, in the unlikely event
of a delay, we reserve the right to allow up to 15 working days to
deliver a product. If you have not received your goods within 28
working days of expected delivery, we will provide an opportunity
for the customer to cancel their contract with us and provide a full
refund within 3 working days of the contract being cancelled.
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered.
We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify a workplace address at checkout. The workplace delivery address must be in the UK (i.e. has a Royal Mail postcode).
Goods are subject to availability.
Processing only begins from the time Fresh Cube has the required
product in stock. As mentioned above, if we are unable to supply the product(s) within 28 working days, we will notify you by e-mail (if
this is not possible, communication will be sent via post) on the
28th working day. A full refund will be given where applicable.
Postage and Packaging Costs
Postage and Packaging costs for ALL
iPod accessories are as follow:
|
Delivery service
|
|
What
does this offer? |
|
Cost |
|
Royal Mail 1st Class Recorded: |
|
|
|
ONLY £3.99 |
|
Royal Mail 2nd Class Recorded: |
|
|
|
ONLY £2.99 |
|
Next Day Special Delivery: |
|
-
Guaranteed
delivery before 1pm the next working day.
-
Track and
Trace system.
-
Orders must
be placed by 12.00 pm for next day delivery (excludes
Saturdays, Sundays and Bank holidays).
-
UK only.
|
|
ONLY £5.99 |
|
Europe - AirMail: |
|
|
|
ONLY £4.99 |
|
Europe - International Recorded: |
|
|
|
ONLY £7.99 |
|
Rest of the world: |
|
|
|
ONLY £6.99 |
Delivery Times
All orders placed within the United
Kingdom are sent via Royal Mail Registered Delivery. All orders
outside of the UK are sent by First Class Post. Most orders are
received within one working day of the product being sent, however,
please allow up to 5 working days to receive your product. All
products sent via post are insured up to and including the value of
£28 only. Products are only considered "lost" if they have not been
received within 15 days of despatch.
If the customer wishes for any product(s) to be sent via any
other method then this can be arranged, however Postage and
Packaging costs will then vary and a one-off payment will need to be
made from the customer to Fresh Cube via PayPal.
Credit Card Fraud and use of PayPal
Please care when filling out the
details on the payment pages, particularly your card details. Your
order may be accepted and then cancelled down if there are
inconsistencies between the card details you enter, and those held
by the bank. We are happy to deliver to your place of work on your
first order with us, but if your credit card details don't match it
will get flagged up by our fraud detection systems.
It is the customers responsibility to ensure they make a secure
payment to Fresh Cube via PayPal. Fresh Cube will not be held liable for
the misuse or unauthorised use of any form of payment via PayPal. By
purchasing from Fresh Cube you are accepting that you, the customer,
is solely responsible for any misuse or losses incurred when
purchasing products from us via the internet and Fresh Cube is
absolved of all liability.
Price
The price you pay is the price
displayed on
http://www.iskins.co.uk
at the time we receive your order, plus the cost of Shipping and
Handling.
We may sell the same
item at a higher or lower price elsewhere. In the unlikely event of
an order being wrong and the price displayed on our website
differing from that which is being charged via PayPal, Fresh Cube
reserve the right to chose which price the product is being sold
for.
Payment
Payment is accepted by either Credit
Card, PayPal or cheque. We will take all reasonable precautions to
keep the details of your order and payment secure, but, unless we
are negligent, we cannot be held liable for any losses caused as a
result of unauthorised access to information provided by you. If we
have reason to suspect that your details have been obtained
fraudulently from us, we will report this to you and the relevant
authority.
In the event of
receiving payment by cheque, the product will only be posted to the
customer once the cheque has cleared and the funds are secure in
Fresh Cube's
bank account.
Pre-orders
Please be aware, when orders are
placed which contain pre-ordered products the order will be shipped
in its entirety when the pre-order item comes into stock. If you
wish your order to be part-shipped please contact us or specify this
when you order.
Returns and
Refunds
All customers will need to fill in an RMA form in order to return
their goods to us. Please click here to download our
RMA Form.
Under the Distance Selling Regulations (2000) you have 7 days
in which to notify us that you wish to cancel, and the 7 days
commences the day after receipt of the goods. A full refund will
only be given if the product is unused. Please notify us of your
cancellation via email. You are responsible for returning the goods
to us via Registered Delivery all cost which are incurred whilst
doing this are the customers responsibility. The goods must be
returned undamaged. Goods which cannot be resold as new will be
rejected for refund and returned to you. If you do not request a
refund within 7 days of receiving your product it is at Fresh Cube's
discretion to offer you one. If the goods are returned within 7
days, unopened, a full refund (ex P&P) will be given.
After 7 days have passed from the
date of delivery, we cannot make refunds for other reasons, such as
you decide you don't want it any more.
We reserve the right
to charge additional postage costs when resending items to
customers.
We reserve our right to charge a
restocking fee of 25% of the goods where the goods are not faulty.
If the product specifications from the manufacturer
have changed, we
will do our best to offer you a substitute product of the same or
better quality at the same price. We will also contact you to give
you the choice to accept or decline this offer. On the rare occasion
that there is an error, we will advise you about it as soon as
possible.
Beyond the 28 day period we ask that you refer your problems with
the products to the manufacturer, as this is the fastest way of
resolving warranty-related queries.
Please note: We can not be held responsible for items that are lost
or damaged in transit when being returned to us. It is the
buyers/customers responsibility to ensure that adequate insurance
and protection is obtained when returning goods to us.
Faulty Goods
Please contact us via email before sending any faulty products to
the address below. Once we have agreed that the product you have
received is faulty please send it the address below unless otherwise
stated. Please include a note within the package with your details
and explaining what the fault is.
Customer Services,
iSkins.co.uk
Warehouse Building
Anvil Park
Catteshall Lane
Godalming
Surrey
GU7 1NP
The
goods will be tested and and substituted for new goods. All returns will be
processed as quickly as possible. As long as the goods are faulty,
within 28 days of delivery iSkins.co.uk will replace or refund
your order.
Cost of returning the faulty goods is the responsibility of the
buyer (the customer) and not the seller (Fresh Cube). Refunding
postage costs for the return of faulty items is at the discretion of
Fresh Cube.
FM Transmitters
Please be aware that users and use of these products must comply
with the Wireless Telegraphy Act of 1949.
Fresh Cube will only sell
these items to consumers who comply with this law and do not intend to use it in breach of any UK law.
Please also read our
disclaimer for further
information.
The iTrip and other FM
transmitters are not CE compliant.
Law
The contract between us shall be
governed by the laws of England and any dispute between us will be
resolved exclusively in the courts of England.
Data Protection
The Data Protection Act 1998
applies. You may write to the data controller at our place of
business above, in order to query what data is held about you.
Complaints
If we, or the product you receive do
not totally satisfy you or your expectations please email us
at
custmerservices@iSkins.co.uk
and we will do our utmost to rectify the situation. We will reply to
you within 72 hours. |
